ku999's Privacy Policy
This policy describes how ku999 collects your personal information, the purposes for which that information is used, and the steps we take to protect your privacy.
Introduction and Scope
Welcome to the ku999 platform. This Privacy Policy ("Policy") governs information-related matters between you and ku999. It is a legal document and must be read alongside our Terms and Conditions — both documents together form the complete terms governing your use of the account.
By using ku999's services through our website, mobile app, or any other channel, you are considered to have accepted the terms of this Policy. This Policy applies only to ku999's own platform — not to third-party websites or services.
Important: This platform is intended solely for persons aged 21 and above. We do not knowingly collect information from minors.
What Information We Collect
Various types of information are collected during the process of creating an account and using services at ku999. This information falls into two categories — provided directly by you, and collected automatically.
1.1 Registration Information
Information you provide when opening an account:
- Full name (as per National ID card)
- Date of birth (for age verification)
- Mobile number
- Email address
- Chosen password
- Residential address
1.2 Identity Verification Information
To keep your account secure and comply with applicable regulations, we may request the following documents for identity verification (KYC):
- Photo or scan of National ID card
- Passport (where applicable)
- Selfie or live photo
- Proof of address
1.3 Automatically Collected Information
While you use ku999, certain information is automatically recorded by technical means:
- IP address and device type
- Browser and operating system information
- Session duration and page visit data
- Login and logout times
- Betting and gaming activity history
We never store your full payment card number or bank PIN. Payment-related information is always processed through encrypted channels.
How Your Information Is Used
ku999 uses collected information only for legitimate and specific purposes. Misuse or unauthorised use of information is entirely contrary to our policy.
2.1 Service Operations
Personal information is used to create and manage your account, process deposits and withdrawals, run gaming and betting activities, and award bonuses and rewards.
2.2 Security
Information is analysed to detect and prevent fraudulent activity, stop multiple accounts from being opened, and maintain account security.
2.3 Customer Support
Our 24/7 live chat and email support team may use your account-related information to resolve your issues. Support conversations may be recorded for quality control purposes.
2.4 Responsible Gaming
We believe the mental wellbeing of every player matters. Under our Responsible Gaming programme, your gaming patterns are reviewed to identify risky behaviour and provide assistance where needed.
2.5 Communications
Important account-related notifications, security alerts, and relevant information based on your requests may be sent to your email or mobile.
2.6 Platform Improvement
Information is used to produce anonymised statistics for reviewing and improving the overall user experience. No individual's identity is revealed in this analysis.
How Information Is Stored and Protected
ku999 gives the highest priority to the security of your information. Our servers and databases are protected by industry-leading encryption standards.
3.1 Technical Security
- SSL/TLS Encryption: All data transfers between your browser and our servers are encrypted using SSL technology.
- Data Encryption: Stored sensitive information is protected with industry-standard encryption algorithms.
- Firewall Protection: Our network infrastructure is protected by multiple layers of firewalls.
- Regular Security Audits: Security audits are conducted regularly through third-party experts.
- OTP Verification: Two-factor verification (OTP) is used for sensitive operations.
3.2 Access Control
Your personal information is accessible only to staff members who require it for their work. All staff are bound by strict confidentiality agreements.
3.3 Data Retention Period
Information is retained while your account is active and, after account closure, for a specified period as required by applicable law. Retaining records of financial transactions for an extended period is a legal obligation.
Security is a shared responsibility — yours and ours. Never share your password with anyone, and log out when using an unfamiliar device.
Information Sharing and Disclosure
ku999 never sells your personal information or shares it with third parties for commercial purposes. However, sharing limited information may be necessary in certain situations.
4.1 Service Providers
Transaction-related information necessary to complete payment processing is shared with approved payment partners such as bKash, Nagad, Rocket, Upay, and bank transfer providers. These third parties may use the information only to carry out their specific functions.
4.2 Legal Obligations
Providing necessary information in response to a court order, government investigation, or a lawful request from a law enforcement agency is a legal obligation. In such cases, we are required to comply with the law.
4.3 Business Changes
In the event of any business restructuring, merger, or asset transfer, user information may be transferred to the successor entity, subject to the terms of this Policy.
4.4 Fraud Prevention
Limited information may be exchanged with industry-recognised security organisations to prevent cyber fraud and money laundering.
Your information is not shared with third parties for any reason other than the exceptions listed above.
Cookies and Tracking Technology
The ku999 website and app use cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Without these, the core functions of the website cannot operate — maintaining login sessions, security tokens, and so on.
- Functional Cookies: Store your preferences, language settings, and customisations.
- Analytics Cookies: Collect anonymised statistics to help us understand how the site is used.
5.2 Cookie Control
Cookies can be managed or disabled from your browser settings. However, disabling essential cookies will prevent some important site features from working. A cookie consent notice is shown on your first visit to the site.
5.3 Local Storage
Some data is temporarily stored in your device's local storage to improve app performance. This data is not sent to any server.
Your Rights Regarding Your Information
ku999 believes every user should have control over their own information. You may exercise the following rights.
6.1 Right to Access
You may find out at any time what information we hold about you. This request can be made through the support team.
6.2 Right to Rectification
If any information stored in your account is incorrect, you may request a correction. Changes to important details such as name, mobile number, or email may require identity verification.
6.3 Right to Erasure
After closing your account, you may request that your personal information be deleted. However, records of financial transactions and information required due to legal obligations must be retained for a specified period.
6.4 Right to Data Portability
You may request an export of your account-related information in a standard format.
6.5 Right to Object
If you have an objection to your information being used for a particular purpose, you may let us know. Contact us through support — we will review your concern and take appropriate action.
To exercise these rights or for any questions about our data policy, you can look for answers on our FAQ page or contact the support team directly.
Protection of Payment and Financial Information
bKash, Nagad, Rocket, Upay, and bank transfer can be used for deposits and withdrawals at ku999. The highest level of protection for your financial information is ensured during transactions through these payment channels.
7.1 Payment Information Processing
Payment information is processed directly through the secure gateway of the relevant payment service provider. We do not store your mobile banking PIN, OTP, or full account number.
7.2 Transaction History
Records of all your deposits and withdrawals are stored in your account and can be viewed at any time. These records are used for dispute resolution and account verification.
7.3 Suspicious Transactions
If an unusual or suspicious transaction is detected, we may temporarily suspend transactions on your account and contact you for verification. This is done for your protection.
Privacy of Children and Minors
All services at ku999 are strictly for persons aged 21 and above. Collecting information from minors or operating accounts for them is against our policy.
8.1 Age Verification
At the time of registration, the date of birth is verified to confirm that the user is 21 years of age or older. This is verified again during the KYC process using a national identity card.
8.2 If a Minor Is Identified
If a user is found to be a minor, their account is closed immediately and any collected information is deleted. If someone you know wishes to report such a matter, they may contact the support team.
For 21+ only: By accessing our platform, you confirm that you are at least 21 years of age.
Changes and Updates to the Privacy Policy
This privacy policy may be updated over time due to changes in legal requirements, technology, or improvements to our services.
9.1 Notice of Changes
For significant changes, you will be notified in advance via your registered email or through app notifications. The date of the change will always be shown at the top of this page.
9.2 Continued Use
If you continue using ku999 after an update, you will be considered to have accepted the new policy. You have the right to close your account if you do not agree with the new terms.
9.3 Archived Versions
If you need a previous version, you may request it through the support team.
Get in Touch with Us
If you have any questions, concerns, or requests regarding this privacy policy or your information, please contact our support team. We are available in both Bengali and English, 24 hours a day, 7 days a week.
You can learn more about the ku999 platform and its goals on our About Us page.
Live Chat: Reach support directly via the live chat button on the website or app — available 24/7.
Email: [email protected]
For privacy-related requests, contacting us from your registered email speeds up the process. We generally review requests on business days and respond as soon as possible.
Your information is fully secure at ku999
Your privacy is protected through SSL encryption, strict access controls, and 24/7 security monitoring.